Wednesday, November 25, 2009

MigraX and 3CX dial the Swedish VoIP PBX market


MigraX to distribute 3CX in Sweden to its reseller channel and offer special PBX bundles.

London, UK, November 24, 2009. 3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with MigraX AB (www.migrax.se), a leading distributor of networking equipment in Sweden.

As an introductory offer, MigraX and 3CX will be offering special bundles of the 3CX Phone System and Grandstream hardware, which will translate into discounts of up to 30%.

MigraX distributes Voice over IP (VoIP), IP-telephony, secure firewalls and network security solutions among other products in Sweden. The company has now agreed to make 3CX a part of their commitment to high quality. That’s because MigraX finds the unique 3CX product to be one of the best solutions on the market when it comes to functionality, price and performance.

Lasse Larsson, the CEO of MigraX AB, said: “3CX is the rising star of the VoIP PBX market and we are excited to be able to distribute their products. 3CX offers an easy to use and cost effective solution that saves companies money and increases their productivity”.

MigraX has a strong expertise in VoIP and so is well placed to recommend 3CX in such glowing terms. 3CX stands out from the competition because it is a special software-based IP PBX which can replace a traditional hardware-based PBX.

The read the full press release, click here.

Friday, November 6, 2009

Voice Applications get Visual with 3CX VAD

3CX Voice Application Designer allows building of powerful Voice Solutions with point and click ease

London, 5 November 2009 – 3CX today announced the availability of 3CX Voice Application Designer (VAD), a tool that allows companies to easily create powerful voice based solutions that automate everyday business processes and thus save time and improve customer service. Until now, building Voice Applications required code and therefore was a complex and expensive task.

By replacing code with drag and drop, the whole process of designing, deploying and testing a voice application has been immensely simplified and is now within reach for many more businesses.

For example, 3CX VAD can create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. A repetitive task can be eliminated and valuable agent time is freed up which accelerates the process of helping a customer.

To read more about the press release, please click here.

Tuesday, November 3, 2009

Real estate brokerage RE/MAX saves more than $80,000 by switching to 3CX

The RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. brokerages have just switched their telephony provider to 3CX and are reaping the benefits of a streamlined phone system for Windows which was inexpensive and easy to install.

RE/MAX provides training and technology to real estate agents via two offices and hundreds of staff spread across the Pacific North West. As these award-winning brokerages deal with up to 50 simultaneous calls from clients as well as 400 DID’s, they needed a sophisticated yet easy-to-use VoIP PBX system which would deliver value for money in a recession stricken economy.

After searching for quotes from many different companies and software providers, RE/MAX IT manager Dustin T. Adam found that using 3CX could make the company a massive annual saving of $20,000. This was on top of the even greater one-off installation saving conservatively estimated at $80,000.

Dustin said: “I started looking for a replacement to our aging telecommunications infrastructure and, like all good managers doing research, received quotes from a number of different companies and vendors.

“The average price for a replacement infrastructure, including all the desk phones, was nearly $100,000 or more. Doing most of the design and implementation myself along with Summit Services, a 3CX Premium partner, that cost was somewhere around $20,000. It didn’t take a rocket scientist to work out which was the better option.”

3CX is an excellent choice for SMB clients in these difficult economic times because it provides a number of different cost savings. For instance, RE/MAX was able to cut costs by unifying the phone systems for its two offices in Bellevue and Seattle. Another advantage of 3CX was increased mobility as the system allows RE/MAX staff to do business at all hours of the day and in any location.

3CX also saves on administration time as only one system needs to be administered and no third party is required for programming purposes. Neither will it be expensive to further expand the system in future by adding extra phones lines. With 3CX the process is much easier than traditional or proprietary PBX.

Read the full case study here

About RE/MAX

RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. use outstanding real estate agents to produce outstanding results. With more than 20 years working in areas such as Seattle, Tacoma and the San Juan Islands, RE/MAX offers longevity and experience. The company specialises in a wide range of real estate needs including single family homes, luxury homes and short sale and foreclosure properties.

About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

Wednesday, October 7, 2009

3CX Phone System gets chatty with Instant Messaging feature

New version 8 completes unified communications offering with text chat, remote phone management, CRM integration and call center features

London, UK – 6 October 2009 – 3CX today announced a new version of its popular VoIP PBX for Windows, 3CX Phone System v8.0. With the new instant messaging feature, 3CX Phone System becomes a complete VoIP Unified Communications Solution. Other new features include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones. 3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

“3CX Phone System has gone from strength to strength – it’s now installed in more then 10,000 companies worldwide and version 8 can scale up to 512 simultaneous calls and 2000+ extensions on a single server. The new version increases employee productivity and at the same time reduces TCO because of its easy administration.” said Nick Galea, 3CX CEO “Customers already report significant savings, and with support for lower cost VoIP gateways and the prices of IP phones coming done, ROI will accelerate even further.”

Full CRM integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.

Improved Call Center features

3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.

Mobility

Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

Other features

  • Ability to black list callers
  • Company and Personal phonebook for easy launching of calls
  • Provision personal phonebook to selected IP phones
  • Improved IP Phone management: Monitor all connected IP phones and re provision or reboot if necessary
  • Secure RTP – ability to encrypt voice

About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

Thursday, September 10, 2009

Euphonix chooses 3CX Phone System & Polycom phones as best VoIP PBX solution

3CX Windows based software PBX and Polycom audio quality convince Audio Industry Giant

LONDON, UK and Mountain View, Calif. - Sep 07, 2009 : Euphonix, a leading manufacturer of large-format digital audio consoles, media controllers, and peripherals, has provided customers worldwide with trusted broadcast, post, live sound, and music production solutions for over 20 years. As a leader in their audio industry, Euphonix employees value high quality, high definition communications. So when it came to replacing their outdated telephone system, the Euphonix IT team turned to 3CX and Polycom, Inc. [Nasdaq: PLCM] for a state-of-the-art VoIP PBX system.

Tasked with the modernization of the Euphonix phone system, Euphonix’s Director of IT, Andor Izsak, found the offerings of traditional PBX vendors to be cost prohibitive and limited, forcing Izsak to find an alternative.

Izsak began researching IP PBX solutions and quickly realized he did not have the time for an open source Linux solution, where support, timely updates and ongoing product development may be an issue. He required a solution that could run on Microsoft Windows and had tight Windows integration

“I came upon 3CX, downloaded the free software package and was very pleasantly surprised by how quickly and easily I was able to set up a small home phone network,” recounts Izsak. “I started talking with 3CX and settled on the enterprise package with two years of support. Within a week and a half, I had the basic functionality of the old systems replicated at the new site. Not only was the roll out simple and fast, we saved a substantial amount of money going with 3CX.”

Izsak estimates savings of up to $100,000 in the first 12 months of use and anticipates the new phone system paying for itself in reduced operating costs within a year. Izsak said that they plan to implement the same Polycom/3CX VoIP solution in New York, London and Tokyo offices.

About Euphonix

Euphonix is based in Mountain View, Calif. and has offices in Los Angeles, New York, London and Tokyo. Founded in 1988, Euphonix has satisfied more large-format digital console users worldwide than any other manufacturer and continues to redefine the state of the art with its new slim-line controller products. For more information, visit www.euphonix.com/pro/about/.

About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

Tuesday, August 25, 2009

3CX Makes Company Phone System talk Skype

3CX Launches Free SIP to SKYPE Gateway for 3CX Phone System users

3CX today announced that it has released 3CX Gateway for Skype, which allows VoIP Phone System users to receive and make SKYPE Calls company-wide

3CX Gateway for Skype is software based and will run on a non dedicated Windows System and on the same computer as 3CX Phone System. It is a free add-on for 3CX Phone System users, including those using the free edition. 3CX Gateway for Skype integrates Skype calls seamlessly into the phone system, allowing inbound Skype calls to be forwarded to call queues, ring groups, IVR, Voice applications and more.

“3CX Gateway for Skype allows companies to save significantly by using Skype for outbound calls. More-over, users can redirect calls to Skype numbers when out of the office and leverage Skype clients on iPhone and Windows mobile.” Said Nick Galea, 3CX CEO.

“A Skype account can also be published on the website so that customers can call the company free of charge. Skype calls will be channeled through the company phone system just as any other call and be forwarded to regular call queues. This can be significant competitive advantage for many web based businesses” continued Nick Galea.

Features

  • Completely software based, no need for a separate box
  • Full support for inbound and outbound Skype calling
  • Ability to specify a master account, which will transfer incoming
  • Calls to other Skype accounts and so keep the main Skype account free for calls
  • Supports latest versions of Skype client
  • Quickly add additional Skype accounts from the 3CX interface
  • Shows credit available for each Skype account
  • Automatic call logging

Obtaining 3CX Gateway for Skype

3CX Gateway for Skype can be downloaded from here. A detailed configuration guide is available here.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company's commitment to innovation and quality.

For more information visit www.3cx.com and 3CX VoIP Blog.

Wednesday, July 22, 2009

Enterprise Unified Communications

UC (Unified Communications) promises improved employee productivity, a better managed distributed work force and faster response time to customers. But your company will only realize these benefits if it understands all the different centrale telefoniczne ways employees work while in the office, on the road and while telecommuting. This VoIP-News checklist has every question you need to ask to find the best UC solution for your business, including:

  • Which business units or groups of workers would most benefit from being
    part of the first phase of your UC rollout?
  • Do you need to implement additional security measures to protect the UC
    solution?
  • Would you benefi t from using a vendor’s design and planning services?
Read here for more.

Wednesday, June 17, 2009

New Wireless Conferencing Solution Works with VoIP

There is a new conferencing solution available from Konftel. The Konftel 300W is a wireless conference phone with a rechargeable battery that can run for up to 48 hours (talk time) without recharging. It’s being shown off this week from June 17-19 at the InfoComm 2009 event in Orlando, Fla.

Since it’s a wireless conferencing solution, it can be used anywhere in a building — whether there is Voip, a phone line or not.

Read more on the story here.

Friday, May 29, 2009

3CX Phone System for Windows voted Readers’ Choice Award Winner

Leading Windows Networking resource site, WindowsNetworking.com, announced today that 3CX Phone System for Windows was selected the winner in the IP PBX Server category of the WindowsNetworking.com Readers’ Choice Awards.

“Our Readers’ Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category,” said Sean Buttigieg, WindowsNetworking.com manager. “WindowsNetworking.com users are specialists in their field who encounter various solutions for Enterprise Networking at the workplace. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry in telefono ip.”

WindowsNetworking.com conducts monthly polls to discover which product is preferred by network administrators in a particular category of third party solutions for Enterprise Networking. The awards draw a huge response per category and are based entirely on the visitors’ votes. WindowsNetworking.com visitors for telefonia ip for Trixbox and Grandstream can submit their votes for the current Readers' Award poll in the site’s left-hand bar.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team for solutione voip. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor's Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company's commitment to innovation and quality.

For more information visit www.3cx.com and 3CX VoIP Blog.

About WindowsNetworking.com

WindowsNetworking.com is a Microsoft Windows Networking resource site. It is a leading Enterprise Networking site, attracting over 650,000 Network administrators and specialists a month. The site provides the latest Windows Networking services, articles and tutorials by leading Windows Networking experts, message boards, software listings and product reviews.
WindowsNetworking.com forms part of a group of sites run by TechGenix Ltd., including:
http://www.windowsecurity.com, a Windows security resource site;
http://www.msexchange.org, a Microsoft Exchange Server resource site;
http://www.msterminalservices.org, a Server Based Computing resource site and
http://www.isaserver.org, a Microsoft ISA Server resource site

All product and company names herein may be trademarks of their respective owners.


Thursday, May 21, 2009

Why a Windows based PBX trumps a Linux based appliance or proprietary PBX

3CX releases a Whitepaper explaining the benefits of a windows based phone system over a Linux based appliance or “VoIP enabled” proprietary PBX

London, UK, 21 May 2009 - Companies planning to take advantage of cost savings and productivity increases achieved by using voice over ip face a difficult decision what PBX solution to choose. Amongst the options are a Windows based software solution, a Linux based black box style appliance or a “VoIP enabled” proprietary PBX. The whitepaper released today by 3CX titled ‘The top 10 advantages of a Windows based PBX’ details the key benefits of a Windows phone system and explains why customers should shy away from yet another black box solution.

“A Windows based PBX solution is by far the best choice for any company that relies on Windows networks & servers. Hiding the complexity of a Linux based PBX solution in a dedicated appliance or Linux distribution is only a short term solution that will result in a much higher TCO (Total Cost of Ownership) over time. Furthermore, companies will not be able to take full advantage of VoIP and Unified communications because integration possibilities with existing Windows applications will be limited”, said Nick Galea, 3CX.

“VoIP enabled” proprietary PBXs provide only limited voice over ip support and because in most cases they do not adhere to the open SIP standard, customers will be limited in choice of phones, VoIP services and gateway hardware and will not be able to get the full benefit of the VoIP ‘revolution’.

The whitepaper is available in PDF format from this location: http://www.3cx.com/voip-articles/whitepaper.pdf

Accompanying the whitepaper is a Youtube video presentation highlighting the key points, available here.





About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality.

Wednesday, May 13, 2009

Going Green to Make Green: Increase Revenue While Saving the Planet

In this tough economy, there has never been a better time to go with a low-cost telecommunications package to not only stay competitive but helps your company go “green.”

Join this FREE live & interactive webinar to learn how telecommuting, VoIP, web conferencing, virtual office and other green communications alternatives enable you to increase your cost savings and positively impact the environment, while driving greater productivity and revenue across your company with ip telefonie.

Read more about the article here.

Wednesday, May 6, 2009

3CX checks in with the hospitality industry to deliver 5 star cost savings!

New 3CX VoIP Phone System for Hotels slashes phone bills using VoIP and eliminates PBX maintenance and expansion costs

London, UK – 6 May 09 – 3CX announced today the availability of 3CX Hotel PBX module, which allows Hotels to replace aging and expensive Hotel PBXs from Mitel, Alcatel, Siemens and others with 3CX Phone System for Windows, a modern software based VoIP IP PBX. The 3CX Hotel module adds important hospitality functions such as support for Check IN/OUT, DND, Room status and Wake up calls. It integrates with leading Hotel Software / Property Management Systems.

“Traditional Hotel PBX vendors have charged a hefty premium for their ability to perform hotel related functions” said Nick Galea, CEO of 3CX. “3CX costs a fraction of a comparable hotel PBX and in addition halves the hotel’s phone bill by allowing the use of VoIP

Hotels can eliminate Lease Payments

Hotels paying high monthly lease payments for their current PBX for telefonia voip can drastically reduce their monthly operating cost by replacing centrale telefoniczne with 3CX. The cost of outright purchase of 3CX is so low that telefony voip hotels can earn back the investment in just a few months. Coupled with drastic reductions in the phone bill, 3CX solutioni voip can be an important part of reducing operating costs in these times of economic crisis.

Re use analog phones

Existing Analog phones in the rooms can easily be re-used with the use of low cost FXS gateways, further reducing the initial investment cost. Re-using analog phones also means there is no need to re-wire – existing analog phone points can continue to be used. IP Phones can be used only where it matters – for example in reception. Re-using analog phones also helps the environment by reducing unnecessary brown good wastage.

Wide range of Hotel Software/ Property Management Systems supported

3CX Phone System integrates with leading Hotel Software / Property Management Systems via several interfaces, including Legacy PBX emulation, the Fidelio FIAS protocol as well as support for Comtrol’s Lodging Link middle ware. Other interfaces are easily implemented and available on request. A subset of supported PMS systems includes Agilysys, Autoclerk, Cenium, Maestro for Northwind, Fidelity Hotel Management Systemm, Micros Opera, Brilliant Hotelsoftware, CMS Hospitality Guestcentrix, ResortSuite, Gracesoft, Hotec Expert Hotelier Suite, Hotel Concept, WebPMS, Atrium INN client server systems, HSS Hotel Software Systems, Innfinity software systems and InnRoad. A complete VOIP list is available here.

3CX Phone System Hotel module is available immediately and starts at €750/$895. More information is available here. An example costing to determine ROI can be found here.





About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com and the 3CX blog.

Thursday, April 23, 2009

3CX Phone System v7.1 Delivers Personal Phone Assistant for ALL

New 3CX Assistant for 3CX Phone System offers one-click call transfer, call parking, call divert, presence and more

London, UK – 3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way to transfer, divert, launch or park calls - via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information

“3CX Assistant makes it much easier to take advantage of Phone System / ISDN Telefooncentrale features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.

Works with ANY phone including ANALOG phones.

3CX Assistant works in tandem with an existing phone, be it an IP phone, a soft phone, or even an ANALOG phone and thus delivers the benefits of VoIP and Unified communications for telefony voip and central telefonica to all. In fact, re-using analog phones via low cost FXS gateways is now more attractive and can drastically lower the investment cost in a new VoIP Phone System.

3CX Assistant features at a glance


  • Transfer, Divert or Park calls with a mouse click or via “Drag and Drop”

  • See status of other extensions and avoid “Telephone Tag”

  • Notification upon receiving a new voice mail message

  • View number of callers in a Queue

  • Pick – up calls waiting in the Queue

  • See which agents are logged on or on a call

  • Login/Logout to/from Queues

  • Set user status to away/available






3CX Phone System 7.1 has an easy to use rights system that allows granular configuration of who can see what call information and perform which call operations.

Other 7.1 features

Besides the 3CX Assistant, 3CX Phone System has gained several other important features:


  • A new built in Call Reporter with many new reports including Call Queue and Agent Reports

  • A CDR service that can output Call Data Records in any format for voip telefooncentrale

  • Improved default security and installation

  • Compatibility with Microsoft Small Business Server 2003 and 2008

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

Monday, April 13, 2009

3CX IP-Telefonsystem in Version 7.0 erschienen

Der Hersteller 3CX, bietet ab sofort die neue Version 7.0 seiner IP-Telefonanlage für Windows an. Man hat in der Version 7.0 ein wichtiges Entwicklungsziele erreicht, so ist die Handhabung der anwenderfreundlichen Management-Konsole nochmals verbessert worden, die
Nutzeroberflächen weiter optimiert - und gleichzeitig die Mobilität der Anwender gestärkt worden. Mit 3CX TK-Anlage Version 7.0 können die Nutzer jetzt individuelle Weiterleitungsregeln für ihre Durchwahl konfigurieren. Abhängig von der Caller-ID und der genauen Anrufzeit werden Anrufe für dieselbe Nebenstelle dann verschieden behandelt. Der Anwender kann beispielsweise festlegen, dass dringende Anrufe von besonders wichtigen Kunden oder Kollegen auch spät abends oder am Wochenende auf das Handy weitergeleitet telefono ip werden, während die weniger wichtigen Anrufe in dieser Zeit einfach auf die Voice Box gehen.
Die wichtigsten Neuerungen in der IP-Telefonanlage für Windows, Version 7.0:
* Individuell konfigurierbare, intelligente Weiterleitungs- und Durchstellungsregeln
* Nochmals verbesserte Management-Konsole und Nutzer-Oberflächen
* Unterstützung für den Betrieb als virtuelle Instanz in Hyper V
* Neuer Konfigurations-Wizzard
* Zeigen eingehender Anrufe als MS Outlook-Kontakte
* Unterstützung für Sangoma-Karten
* .NET API
* Optimierte Systemleistung für mehr als 50.000 Gespräche pro Tag.
Nick Galea, CEO von 3CX, betont im Gespräch mit VoIPphones.de, dass die Verbesserungen ganz der Unternehmensstrategie entsprechen, den Kunden eine softwarebasierte VoIP TK-Anlage zu liefern, die leicht zu konfigurieren und einfach zu bedienen ist. „Die individuell konfigurierbare, intelligente Weiterleitung – das ist entstanden, weil wir darauf gehört haben, was uns unsere Kunden sagen. Die Nutzer von VOP Telefonanlagen wollen mehr Flexibilität bei der Behandlung eingehender Anrufe. Auch mit anderen neuen Funktionen wie der neuen Management-Konsole und dem neuen Konfigurations-Wizzard entsprechen wir den Bedürfnissen der Anwender fur internettelefonie.“

Friday, April 10, 2009

Using a Patton VoIP gateway with 3CX

This VoIP Nugget has been developed by Marco Liechti of Patton and is the first of three part series about using VoIP gateways with 3CX. It explains why you need a VoIP Gateway and how it works. Recommended!

Friday, March 13, 2009

3CX już w Polsce, w partnerstwie z Halo Kwadrat Sp. zo.o

Londyn, 11 Marca 2009 - 3CX (www.3cx.com), producent wielokrotnie nagradzanego systemu telefonii IP pracującego w środowisku Windows podpisał umowę dystrybucyjną z HaloKwadrat (www.halokwadrat.pl), dystrybutorem rozwiązań VoIP w Polsce.

“HaloKwadrat jest rozpoznawalnym i innowacyjnym dystrybutorem produktów VoIP w Polsce i bardzo nas cieszy możliwość współpracy z HaloKwadrat i rozszerzenia naszych możliwości dystrybucyjnych w tej części Europy.” - powiedział Nick Galea, CEO 3CX.

Wiedza techniczna oraz innowacyjny marketing HaloKwadrat będą kluczowe w pozycjonowaniu 3CX jako wiodącego produktu IP-PBX w Polsce.

“Aby prowadzona przez nas dystrybucja nie była jedynie przekładaniem pudełek i aby nasi inżynierowie mogli świadczyć profesjonalne wsparcie współpracującym z nami integratorom staramy się utrzymać relatywnie niewielkie portfolio produktów. Nad rozpoczęciem dystrybucji 3CX zastanawialiśmy się dość długo, ale w końcu, dzięki prostocie instalacji i bardzo przejrzystej, konkurencyjnej cenie 3CX podjeliśmy tę decyzję. Istotnym elementem tej decyzji był również fakt iż 3CX doskonale współpracuje z obecnie dystrybuowanymi przez nas komponentami sprzętowymi takich producentów jak Sangoma Technologies, Patton Electronics i Polycom” - powiedział Aleksander Wierciński CEO HaloKwadrat.

“Czujemy iż rynek rozwiązań opartych na Windows w środkowej Europie czeka na takie właśnie rozwiązanie i my jako HaloKwadrat zamierzamy przyczynić się do dostarczenia go do integratorów oraz użytkowników końcowych. Pierwszym krokiem w zrealizowaniu tego celu jest pełna lokalizacja na język polski najnowszej wersji 3CX, którą będziemy prezentować na zbliżających się targach Intertelecom w Łodzi.”

System telefonii IP 3CX jest oparty w 100% na standardzie SIP i dzięki temu wspiera najpopularniejsze na rynku telefony IP oraz bramki VoIP. Może być używany jako wyjście do sieci VoIP lub Publicznej Sieci Telefonicznej (PSTN). Dzięki prostocie instalacji i skalowalności jest doskonałą alternatywą dla tradycyjnych rozwiązań PBX, jednocześnie dając użytkownikom dostęp do pełnego zestawu zaawansowanych funkcji telefonicznych, które pozwolą im na zmniejszenie kosztów telekomunikacyjnych oraz zwiększenie mobilności pracowników i efektywności ich działania.

O HaloKwadrat

HaloKwadrat jest wiodącym w Europie Środkowej dystrybutorem sprzętu wykorzystywanego do budowy rozwiązań bazujących na Open Source. Wyróżnia się doskonałymi cenami na sprzęt dla integratorów tego typu rozwiązań oraz profesjonalnym wsparciem technicznym dla produktów sprzętowych takich dostawców jak Sangoma Technologies, Patton Electronics i Polycom w połączeniu z oprogramowaniem Open Source Telephony(OST) np: Asterisk, sipXecs, FreeSwitch, Yate oraz trixbox CE. Dodatkowo HaloKwadrat organizuje intensywne szkolenia dla integratorów, którzy pragną szybko pogłębić wiedzę z zakresu rozwiązań Open Source Telephony (OST). Ponadto jest również jednym z głównych kontrybutorów kodu dla takich rozwiązań OST jak Freeswitch, SipX oraz Callweaver.

HaloKwadrat jest w 100% polską spółką, współpracuje z ponad setką (100) integratorów rozwiązań Open Source Telephony w Europie i ma swoje biura w Warszawie, Berlinie i Skt. Petersburgu.

O 3CX

3CX jest międzynarodowym producentem oprogramowania do zastosowań telekomunikacyjnych z biurami w Wielkiej Brytanii, USA, Niemczech, Australii, Hong Kongu oraz na Malcie i Cyprze. Jest partnerem Microsoft (Gold Certified) i jest wspierany przez doświadczony zespół zarządzający. Utworzony przez 3CX programowy IP-PBX działający pod systemem Windows, uzyskał certyfikację Windows Server 2003 oraz zdobył wiele nagród wliczając w to: złoty medal Windowsnetworking.com, nagrodę “the Communications Solutions 2007”, nagrodę wydawcy Windows IT Pro magazine 2008 oraz nagrodę “Best Buy” magazynu Computer Shopper Magazine, a wszystkie te nagrody w uznaniu dla wkładu firmy w innowację oraz jakość usług.

Aby uzyskać więcej informacji o 3CX odwiedż www.3cx.com i 3CX VoIP Blog.

Aby uzyskać więcej informacji o HaloKwadrat odwiedż www.halokwadrat.pl.

Wednesday, February 18, 2009

Virtualization, Business Continuity, Green Technologies Are Thriving

Much of what Brianna Schweitzer wrote here on her Vantage Communications-hosted blog echoes what we heard in the hours and days following last week’s Internet Telephony Conference & Expo in Miami.
TMC President Rich Tehrani (News - Alert) reported that attendance was up 15 percent at the event and – as TMC Vice President Tom Keating writes here – the show, by all accounts, bucked downward trends in the economy and bold predictions that “VoIP Is Dead.”
One aspect of the show that Schweitzer also picked up on was the number of businesses that are “reinventing what many may assume is long gone – the fax.”
“Our unofficial count showed about 14 fax companies at the show, all optimistic that this is a hot, new sector in IP communications,” Schweitzer said.
The fax may be seen as a hot sector – yet at least one company would dispute the term “new."
Officials at FaxCore Inc. – whose Fax-over-IP, or “FoIP” solutions are designed to meet the needs of businesses of all sizes, including CPE and service providers – told TMCnet during an interview that the company did its first installation three years ago in aCisco ( News - Alert) Systems Inc. call center environment.

Read more here.

3CX Launches YouTube Channel with Technical VoIP Nuggets

Innovative video clips provide FREE online visual training on VoIP, SIP and 3CX IP PBX

London – 17 February, 2009 - 3CX (www.3cx.com) the international developer of telecommunications software has announced the launch of its Youtube channel, which contains a series of technical videos called “VoIP Nuggets”. These are short video clips, published on Youtube, which provide online training of 3CX Phone System for Windows as well as SIP & VoIP technology. The videos are authored by 3CX staff, the 3CX user community as well as technology partners such as Patton. The tutorials are provided free of charge.

“There are several websites which explain VoIP technology, however they are text based and often quite theoretical for telefonia voip. The VoIP nuggets are targeted towards IT administrators or computer resellers that want to get started on VoIP technology. The videos cover practical issues such as gateway setup, firewall configuration, SIP basics and so on”, said Nick Galea, CEO at 3CX.

3CX’ VoIP nuggets are available from: http://www.3cx.com/blog/category/voip-nuggets/

The 3CX Youtube Channel is at http://www.youtube.com/3cxvoip

In addition to 3CX’ VoIP Nuggets, 3CX also maintains a SIP / VoIP FAQ and a 3CX’ Blog. 3CX publishes its website in 26 languages and also maintains a Wiki for solutioni voip.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

Thursday, February 5, 2009

3CX appoints Factis as distributor for Portugal

Londres, 02-02-2009 – A 3CX (www.3cx.com), empresa responsável pelo desenvolvimento internacional do 3CX Phone System para Windows que conta já com vários prémios obtidos, anunciou um acordo de canal com a pioneira do 3CX em Portugal, a FACTIS (www.factis.pt). A FACTIS irá encarregar-se da distribuição do 3CX IP PBX a uma rede de parceiros própria, aos quais fornecerá todo o apoio no sentido de garantir a entrega de soluções VoIP completas aos seus Clientes. A principal missão da FACTIS será a de colocar este sistema telefónico inovador como uma referência de facto no mercado português do VoIP.

“Na 3CX estamos bastante contentes por trabalhar com a FACTIS. A FACTIS tem bastante experiência na área de VoIP e é reconhecida em Portugal. Consideramo-la uma excelente empresa para uma parceria que nos permita penetrar no mercado Português” disse Nick Galea, CEO da 3CX.

João Fonte, CEO da FACTIS disse “Com a adição do 3CX Phone System ao nosso portfolio de produtos e soluções e com o investimento que entretanto efectuámos no treino dos nossos colaboradores, estamos agora em posição de oferecer aos nossos revendedores acesso ao mercado emergente dos sistemas telefónicos VoIP baseados em Windows. O 3CX IP PBX é muito simples de gerir para administradores de rede na medida em que se integra perfeitamente na infra-estrutura de rede Windows, fazendo dele o produto ideal para os nossos Clientes e parceiros.

O 3CX Phone System para Windows é baseado no standard SIP e suporta os equipamentos comuns disponíveis no mercado - Telefones SIP, Gateways VoIP, Service Providers VoIP e linhas tradicionais PSTN. É uma alternativa bastante escalável e de fácil instalação às soluções baseadas em PABX proprietárias, ao mesmo tempo que permite o acesso a uma vasta gama de funcionalidades avançadas, redução drástica dos custos de telecomunicações, melhora a mobilidade e a produtividade dos colaboradores.

Acerca da 3CX

A 3CX é uma empresa internacional de desenvolvimento de software de telecomunicações com sede na Europa e escritórios no Reino Unido, EUA, Alemanha, Chipre, Malta, Austrália e Hong Kong. É Gold Partner da Microsoft e é constituída por uma equipa com vasta experiência em gestão e desenvolvimento. O seu produto, o 3CX Phone System para Windows, recebeu a certificação para Windows Server 2003, assim como vários prémios como reconhecimento do compromisso da empresa com a inovação e qualidade, destacando-se: Windowsnetworking.com Gold Award, o Communications Solutions 2007 Award, o Windows IT Pro magazine 2008 Editor's Best Award e um Best Buy Award da Computer Shopper Magazine.

Mais informação disponível em www.3cx.com e no Blog 3CX VoIP.

Acerca da FACTIS

Criada em 1995, a FACTIS é uma empresa Portuguesa de serviços de Engenharia e Tecnologias de Informação baseada em Lisboa e com cobertura nacional, incluíndo os arquipélagos da Madeira e dos Açores. Promovendo soluções de sistemas e telecomunicações assim como serviços de suporte, a FACTIS é uma empresa orientada para o Cliente com um objectivo específico: construir relações fortes a longo prazo com Clientes e parceiros. No sentido de melhor servir e responder às necessidades dos seus Clientes está organizada em Áreas de Negócio Funcionais - Outsourcing e Projectos Especiais, Engenharia e Soluções de Infra-estrutura e Consultoria e Soluções de Software.

Para cada produto ou solução, a FACTIS desenvolve um modelo de negócio específico adequado ao mercado local.

Wednesday, February 4, 2009

SIP call setup overview & ports used

3CX is starting to publish a series of short technical VoIP videos which we have called VoIP Nuggets. These are bite size 3 to 10 minute snippets or ‘nuggets’ with technical information about 3CX Phone System for Windows /ISDN telefooncentrale which we trust that you will find interesting and useful.

The first one is a high level overview of SIP Call setup and the ports involved.

Let us know what you think!






For more Voip videos, visit the 3CX blog page.

Friday, January 30, 2009

3CX & Voxitas announce interoperability and end to end VoIP solution

3CX, developer of an innovative VoIP PBX for Windows announces a 5% discount* for companies using the Voxitas Nationwide Network.

Atlanta, 20 January, 2009 – 3CX (www.3cx.com), the international developer of the multi-awarded 3CX Phone System for Windows, and Voxitas (www.voxitas.com), a leading business class VoIP national service provider, have announced a alliance providing a fully integrated business grade voice solution using VoIP (voice over IP).

Companies can now use 3CX IP PBX for Windows together with the Voxitas business grade VoIP service and know that full interoperability testing has been performed and that both companies will fully support customers in deploying this solution.

In addition, Voxitas users can avail themselves of a special offer in which 5% will be given upon purchase of 3CX Phone System. They can acquire 3CX Phone System through the worldwide partner network of 3CX.*

“We are pleased to have achieved comprehensive interoperability testing with Voxitas”, said Nick Galea, CEO of 3CX. "Voxitas is a leading VoIP provider and the solution comprising Voxitas and 3CX Phone System for Windows delivers a great value and innovative IP telephony solution that enables businesses to reduce call costs and boost productivity."

“We are excited to partner with an award-winning IP PBX such as 3CX”, said Michael Morey, VOXITAS CEO. “The combined solution gives affordable access to a first-rate and innovative VoIP solution for businesses. With the addition of the 3CX IP PBX certification to our portfolio, we are now in the position to offer our resellers access to the booming Windows-based VoIP telephone system market”

Voxitas offers Business Class Voice Services over our latency optimized private network. Products like SIP Trunking, Virtual PRI, LD Services, DID’s, Toll Free Numbers, and much more, all securing low call rates. This is brought together with 3CX software-based IP PBX, a phone system that is extremely simple to install and configure, and yet includes advance features such as integrated fax server, phone provisioning, and unified messaging.

* Offer expires on 31st March 2009 and may be extended at the discretion of 3CX.
Discount requests are to be channelled via Voxitas for validation.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the Cyprus, USA, UK and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB market has earned Windows Server 2003 Certification and has received numerous awards, including TMC Labs 2007 Innovation Award, The Windowsnetworking.com Gold Award, as well as the IT EXPO Best of Show award 2007 and the INTERNET Telephony Magazine Product of the Year Award, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with offices in four countries and localized information available in various languages. For more information visit www.3cx.com and 3CX VoIP Blog.

About Voxitas

Established in 2001, Voxitas, (http://www.voxitas.com) is a nationwide business class VoIP service provider for enterprise and contact center clients. Using SIP trunking technology, Voxitas delivers the best in voice quality, disaster recovery capabilities, intelligent call distribution, and Fax over IP. Select our TrueVoice product for dial tone replacement and/or a backup to your traditional telephony services. Combine our SIP Trunks with a certified IP phone system for Business Class local and long distance phone service. Voxitas SIP Trunks are delivered across the Public Internet or for true Voice Optimized Business Class Quality select our True Connection T1 service. (Higher speeds also available including T3 and Ethernet in select markets).

Friday, January 16, 2009

Voip video training - Introduction to Sip and RTP

This 4 minutes video gives a high level overview to SIP & RTP and explains the basics of the protocols.



You can find more Voip training videos here.